Hearing impaired people dinning in the restaurant
WHY ARE WE DOING THIS?
Population in Taipei : 2,681,554
Disadvantaged people (including disable people, kids, pregnant women...etc. )
Moreover...
Besides the large potential population, providing a friendly environment for disadvantaged people is a priority as a developed city.
HEARING-IMPAIRED
HOW CAN HEARING-IMPAIRED PEOPLE HAVE BETTER EXPERIENCE IN THE RESTAURANT?
FINDING PROBLEMS
Experience the situation
For experiencing how hearing-impaired people feel and what problems they meet in the restaurant, we wore earmuffs and go to the restaurant, and then we shared the problems we observed with interviewer then list it.
Interview
We invited our targets participate the project and interview them to get more insight.
Arrange notes
There are many details in the process that we wouldn’t find out if we never experienced the situation and interviewed our targets.We classified the problems to different categorie
Analysis
Discuss with interviewer, business owner & Pick out key component
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Reservation
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Transportation
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Usher
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Ordering
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Table service
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Restroom
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Place dishes
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Environment
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Pay the bill
DESIG SOLUTION
Develope Solutions
For hearing-impaired people, the most difficult part of eating in the restaurant is communication. From reservation ordering to paying the bill, it takes a lot of time to communicate with severs and it sometime make them feel embarrassed. Besides, the light and space influence them using sign language.
Service process and possible solution
lighter seats
larger space
quieter area
size
number
flavor
ingredient
side
call for service
add water
specific service
notification
not on the edges
specific place
voice reservation
web site
app reservation
ask for bill
any discount?
SERVIC SOP
Trained
Restaurant can apply to get identified as an friendly restaurant and get trained to provide the service for hearing-impaired people.
Pre-Engagement
Provide more visual reservation, like website or APP reservation. At the same time, restaurant will identify user and activate the special service.
Arriving
Show the identity (VIP card for hearing-impaired people) when arriving so servrs don’t have to target them by any special sign which made them uncomfortable.The servers will take extra care of them
Seat Arrangement
Automatically lead customers to lighter, quieter, larger seats, and provide them special aids.
Ordering
Provide special menu and ordering process, and there will be pens and paper on the table in case. Additionally, there will be a visualized ordering processing list for communication.
Special Menu
The menu is designed for hearing-impaired people, easier to communicate and ordering.
Service Device
This little device will help customer to call the service
Serving Dishes
The device will vibrate and sparkle when the dishes are serving to notice customer. In addition, dishe will place on the center to avoid customer overturn it while using sign language
Dishes
Providing a little note with the dishes, then customer will know what do they have, easier to understand.
Bill and Preferential
Automatically show the events or preferential on line now, calculate the bill and provide the details on the it.
TESTING
Prototyping & feedback
After developed the design, we used the material near around to build some simple prototypes, and then share it with hearing-impaired people to get feedback. From this action, we can adjust our design and make sure it works for our target.
Quick Presentation
Then we make a quick presentation in front of all other teams and disadvantaged communities, and then the audiences will vote if they like our ideas or question them.Afterward we gathered all these imformation and adjust the design, be prepared for the final presentation
Public Display
Before the final presentation, every team displays their result, prototype and concept post to the invited groups such as business owners, government units, disadvantaged organizations, and professors from related areas.
Presentation
Give a presentation in front of hundreds of people. We display our service process design and the aids we created for hearing- impaired people to have a great experience in friendly restaurants by the situational story, and get Best Creative Reward.